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10.000+ Positive Clients
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FAQ


Klanten Service

1 Duty Calculator
1.1 How to calculate Duty on alcohol
This is for consumers outside the European Union. Click here to calculate
2 Paying with Visa or Mastercard. Why do i need a Pincode?
2.1 How does Verified by Visa or Mastercard Secure-code work?
Verified by Visa provides additional protection contact your credit card provider for more information.

More information click here

making-payments/verified-by-visa
3 AMEX payment extra code asked to purchases?
3.1 American Express Safekey extra safety against fraud
We have activated American Express Safekey for your and our safety against credit card fraud. Without this extra safety you will not be able to complete your AMEX payment...check this video from American Express explaining Safekey.

safekey_OTP
4 Tracking Email
4.1 Do I receive a tracking number?
Yes you do! Please check your email for an email via "SENDCLOUD" this email could also be in your SPAM list.

This is an example of how we send an automated Tracking Email...

tracking-luxurious-drinks

5 Shipments outside of Europe
5.1 Do you ship to Switzerland?
Yes we do...Shipping is available to Switzerland. All costs for customs clearance are for the client NOT for Luxurious Drinks. All prices are VAT shifted!!

Click here to to see how much customs clearance will be.

please keep in mind that all our prices show VAT included. Of course orders and shipping rates are VAT excluded, when proceeding to a order!!
5.2 Do you ship to Japan via Yamato?
YES! We do ship to Japan via Yamato. Yamato is the only distributor we work with for Japan.

あなたは大和経由で日本へ出荷するのですか?

はい!私たちは、大和を経由して日本に出荷を行います。ヤマトは我々が日本で働く唯一の販売代理店です。


Japan via Yamato
5.3 The prices are VAT included, do i need to pay the VAT?
When your order is for an outside of Europe destination, for example US or HONG KONG, for you the prices are excluding the VAT.
Example, lets say a whisky cost € 121,00 your price will be € 100,00 since you do not pay the VAT which is 21% !!
The prices excluding the VAT will show automatically once your shipping and billing address is completed.

5.4 Do you ship to asia?
Yes we do!!!

CHINA, SOUTH KOREA HONG KONG JAPAN PHILIPPINES

Select your order add to my Cart > Find Shipping destination > Pay.
After you fill in your details you will not pay the amount on the website but the from the amount will be excluded VAT
6 Gift Service
6.1 I want to send a gift to someone in Europe. Can Luxurious Drinks take care of it?
Yes we can. If you have special wishes like engraving a bottle we do that too. We have clients in the US for whom we send gifts to friends or costumers in Europe. This makes it easier to deliver, without having custom issuees. If you need advice mail us. Click here
7 Can I order a larger quantity per product?
7.1 I want to order more than 12 Bottles per item. What should i do?
Please feel free to email us click here if you want to order more than 12 bottles of one item. We have a maximum on our website of 12 bottles per item.
8 Pick up via Courier
8.1 What do you mean with shipping option: "Pick up via Courier"?
If you have an acount with a courier like UPS, DHL, DPD, etc...You can order and let your order be picked up. 

Please email us before placing your order, with the purchase of interest.

Click here to email us
9 US Shipments
9.1 Do we ship to the USA
No we do not ship to the USA.
10 PayPal
10.1 Why do we charge fee for PayPal?
PayPal is extremely expensive to use. We are charged up to 5% by PayPal. This makes it the most expensive payment provider. 5% on total invoice means the total amount taxes, shipping everything and is too expensive if we do not charge the extra fee. That is why many sites charge extra for PayPal.

We had no other choice than charge for PayPal fee. We already serve you with extremely low shipping cost, free of charge for insurance, but if you choose to pay via PayPal we will charge an extra fee.
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