Luxurious Drinks gives a lot to your privacy. We process with SSL encryption therefore only data we need to (improve) our service and deal carefully with the information we have collected about you or your use of our services. We never make your data available to third parties for commercial purposes.
About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.
Our webshop was developed with software and webhosting from Lightspeed . Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Lightspeed reserves the right to share collected data within its own group and affiliated partners in order to further improve the service.Lightspeed takes into account the applicable statutory retention periods for (personal) data.
For more info see https://www.lightspeedhq.com/gdpr/
E-mail and mailing lists
MailChimp and / or LaPoste
For more information see https://kb.mailchimp.com/accounts/management/about-the-general-data-protection-regulation
PayPal and PAYNL
To handle a (part of) the payments in our web shop we use the platform of PAYNL and PayPal . PAYNL and PayPal process your name, address and residence details and your payment details such as your bank account or credit card number. PAYNL and PayPal have taken appropriate technical and organizational measures to protect your personal data. PAYNL and PayPal reserve the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the services of PAYNL and PayPal for which they engage third parties.
PAYNL and PayPal will not keep your data longer than permitted by the legal terms.
We collect reviews via the YotPo platform . If you leave a review via YotPo then you are obliged to enter your name, place of residence and e-mail address. YotPo shares this information with us so that we can link the review to your order. YotPo also publishes your name and place of residence on your own website. In some cases YotPo maycontact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with YotPo . They only use this information for the purpose of inviting you to leave a review. YotPo has taken appropriate technical and organizational measures to protect your personal data.YotPo reserves the right to engage third parties for the provision of services, for which we have given permission to YotPo . All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of YotPo 's service for which they engage third parties. YotPo keeps your personal data as long as you keep the review published on the platform. YotPo has appointed a Data Protection Officer, you will find the contact details of this officer on the YotPo website .
Shipping and logistics
DPD and POSTNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD and POSTNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DPD and POSTNL . DPD and POSTNL use this information only for the purpose of executing the agreement. In the event that DPD and POSTNL enable subcontractors , DPD and POSTNL will also make your data available to these parties.
Invoicing and accounting
We do not use online services to track our administration and accounting .
External sales channels
We sell (a part of) our articles through the platform of Uvinum.com . If you place an order via this platform, Uvinum.com will share your order and personal details with us. We use this information to process your order. We handle your data and have appropriate technical and organizational measures in Getro ff and to protect your data from loss and unauthorized use.
We sell (a part of) our articles via the Vivino platform . If you place an order via this platform, Vivino will share your order and personal details with us. We use this information to process your order. We handle your data and have appropriate technical and organizational measures in Getro ff and to protect your data from loss and unauthorized use.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
In some cases Luxurious Drinks can be under a legal obligation to be held to share your data relating to fiscal or criminal investigation by the authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your information as long as you are our client. This means that we save your clientprofile until you indicate that you do not want to make more use of our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.
However, employees do not have access to your profile and clientprofile documents we have produced in response to your command.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person . You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person . You will receive a response to your request within 30 days. If your request is granted, we will send
You have to confirm that the details have been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to ourprivacy contact person . You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right of transferability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party.You can submit a request to that effect to our privacy contact person . You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In certain cases you have the right to object to the processing of your personal data by or on behalf of Luxurious Drinks . If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision making or pro fi le . We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters .
All our email correspondence goes through Gmail (email service from Google) we use this email service because of the very strict privacy that Google uses for email service .
Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements ( Adwords ) and other Google services and products.
Cookies from third parties
Luxurious Drinks B.V.
5911JL Venlo, the Netherlands
E info @ luxuriousdrinks.com
Contact person for privacy matters
Dionisios Pastras - email [email protected]