Returns & Refund Policy
At LuxuriousDrinks.com, operated by Wijnhandel Dielen & Zn. (est. 1901), we take great care in selecting, storing, and shipping premium wines and spirits. Below you will find our clear and transparent return policy.
Right of Withdrawal (EU Consumers)
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without stating a reason.
Due to the nature of our products, returned bottles must be:
- Unopened and unused
- In original packaging
- In resalable condition
Exceptions
The right of withdrawal does not apply to:
- Opened bottles
- Products damaged after delivery
- Custom or special-order items
Damaged or Incorrect Deliveries
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include clear photos of the packaging and products so we can resolve the issue promptly.
Refunds
Once a returned item is received and inspected, we will process your refund within 5 business days. Refunds are issued using the original payment method.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a damaged delivery.
Contact
For return requests or questions, please contact us at:
Email:[email protected]
Company: Wijnhandel Dielen & Zn.
Location: Stalbergweg 131 Venlo, The Netherlands
